General terms and conditions

KletterRetter GmbH

1. Formation of contract
With your order, you submit a binding offer to form a contract with us. At the point of time of delivery, or when we send you an order confirmation via email we accept your offer. At the point of time of delivery, or when we send you an order confirmation via email a binding contract is formed.

For orders in our online shop, the order process comprises on 4 steps. In the first step, you select the desired products. In the second step, you enter your customer information, including invoice and delivery addresses. In the third step, you have the chance to check your order data (e.g. Name, Address, Payment option, ordered items) before you sumbit your order by clicking “Commit to buy”.

For reseller orders, the order process comprises of 2 steps. In the first step, you select the desired reseller pack (e.g. with our paper order form). In the second step, you send us your order, including your invoice and delivery address via fax or email. A paper invoice will be sent with the delivery.

2. Saving of the contract terms
The contract terms of your order will be saved. You will be able to print these out when you print your order. We will also send you a confirmation with the order data and our general terms and conditions of sale via email.

3. Retention of ownership
All delivered goods remain our property until full payment has been made.

4. Prices, shipping costs, returns
All prices displayed are end prices including value added taxes, unless otherwise specified. The minimum order quantity is 0 euros.
• All orders with a value above €10.00 including free shipping the EU (orders in the EU under €10.00 will be charged a flat rate of €3.00 per order)
• For deliveries outside of the EU, a €6.00 shipping fee will be added per order

If you choose to make use of your right of revocation, you are responsible for all shipping charges. This also applies if you have not yet paid the invoiced amount or a contractually agreed partial payment at the time of cancellation.
If the value of goods of the return exceeds 40 euro, the return is free.

5. Terms of delivery
The delivery times named in the offer apply to the order. These delivery times starts at the time of payment. For orders that are paid for by invoice or direct debit, the delivery time starts when the contract is received by us.

6. Terms of payment
For online orders, payments can be made in advance by bank-transfer, paypal or direct debit. We reserve the right to exclude individual payment options.

For reseller orders, payments can be made via invoice with bank-transfer or direct debit. The invoice must be paid within the stated period of payment.

7. Warranty
The warranty is based on the statutory provisions in Germany. If second-hand goods are the subject of the transaction and the buyer is not the consumer, the warranty is excluded. If the customer is the consumer, the warranty period when buying used items is one year.

8. Data privacy
During the initiation, processing and reversal of a contract, data will be collected, saved and processed according to statutory regulations.

When you visit our website the current IP address, date, time, browser type and operating system of your PC, and the pages you visit will be logged. It is not possible, nor is it intended for us to make conclusions based on personal data. The personal data you provide to us, for example, with an order or via e-mail (e.g. your name and contact details) will be processed only for correspondence with you and only for the purposes for which you provided the data. We share your information only to the staff responsible for the delivery of mail order, so far as is necessary for the delivery of the goods. For the settlement of payments, your payment data is provided to the agency responsible for processing the payment. We assure you that we will not pass your personal data to third parties, unless we are legally obliged to or you have given your express consent. When we process and use your personal data, as far as necessary for the processing and completion of your request, we do so according to the provisions of the Data Protection Act (Bundesdatenschutzgesetzes).

Duration of storage
Personal data that has been shared with us through our website are only stored until its purpose is fulfilled, for which they were entrusted to us. As far as trade and tax retention periods must be observed, the duration of storage of certain data can be up to 10 years.

Your rights
If you no longer agree with the storage of your personal data, we will initiate the deletion, correction or blocking of your data in accordance with the framework of legal provisions. You can receive information about all personal data that we hold about you. For questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact us at:

KletterRetter UG (haftungsbeschränkt)
Erngupfe 2
79379 Müllheim
+49(0)911 7155 9050

Links to other websites
If we refer to or link to websites of third parties on our Internet site, we can not accept any responsibility or liability for the accuracy or completeness of the contents and the data security of these sites. As we have no influence on the compliance with data protection regulations by third parties, you should separately consider the privacy statements of each offer.

Our comprehensive Privacy Policy is available at:

9. Online dispute resolution
The European Union offers a platform for online dispute resolution (OS). The platform can be accessed under

10. Applicable Law
German law shall be exclusively applicable.