Current information on the coronavirus

Below is a statement from Deutsche Post DHL regarding international deliveries. We are still able to send most orders without any issues – there are currently no restrictions to orders with a German delivery address. Every order with an international address will be checked to see if we are able to send it or not. If there is an issue with the delivery address or dimensions, we will contact you directly.

Effects on shipping and delivery by Deutsche Post DHL

International items may be subject to delays or restrictions due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

In addition, many of our delivery partners have adapted their delivery processes in light of the current challenges. As such, the requirement for a recipient signature upon receipt of parcels and registered mail with personal delivery is currently being waived in many areas (contactless delivery). Instead, successful delivery is being documented via alternative processes (e.g. deliverer signature etc.). If the recipient objects to this new procedure, items are brought to a Paketshop for collection or returned to sender.

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Current information on delivery to business addresses outside Germany:
Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Current information on routing restrictions:

Australia:
Until further notice, merchandise shipments to Australia (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Austria:
At this time, delivery of DHL Europaket items is not possible to the following areas in Austria:

Innsbruck region: 6450 Sölden, 6452 Hochsölden, 6456 Obergurgl, Hochgurgl, 6458 Vent, 6553 See, Paznaun, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtür, 6580 St. Anton am Arlberg, St. Christoph

Kufstein region: 9844 Heiligenblut

Salzburg region: 5542 Flachau, 5611 Grossarl, 5612 Hüttschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 & 5645 Bad Gastein
Vorarlberg region: 6762 Stuben, 6763 Zürs, 6764 Lech, 6767 Warth, 6888 Schröcken
Please use DHL Paket International as appropriate, and refer to the current information on delivery to business addresses outside Germany.

Canada:
Until further notice, merchandise shipments to Canada (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

China, Hong Kong and Macao:
Until further notice, parcel shipments to China, Hong Kong and Macao (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Czech Republic:
Delivery is currently not possible to the following areas in the Czech Republic:

  • 78321
  • 78324
  • 78391
  • 78401
  • 58401

France:
In light of the current situation caused by the COVID-19 pandemic in France, La Poste has introduced massive restrictions within its parcel network. La Poste is reducing its delivery service to 3 days a week until further notice – a measure that will give rise to significantly reduced network capacities. As a result, we are being forced to implement the following restrictions to shipments being sent to France:

  1. Acceptance and routing freeze on DHL Paket International for shipments that are longer than 60 cm on one or more sides (max. dimensions: 60 x 60 x 60 cm)
  2. Acceptance and routing freeze on bulky goods shipments
  3. Ideally, parcel shipment dimensions should not exceed the following maximum dimensions: 32 x 24 x 24 cm and maximum weight: 15 kg. These are the maximum dimensions that can be posted into mailboxes that are common in France and thus ensure contactless delivery.

As of Saturday, March 28, 2020, bulky goods and shipments >60 x 60 x 60 cm will be returned to you as we currently have insufficient storage and rerouting capacities at our disposal.

In addition to this, La Poste has requested that all parcel deliveries be discontinued in the following postal code areas: 

  • ACP Gennevilliers: 92110, 92200, 92230, 92250, 92270, 92300, 92390, 92400, 92600, 92700, 92800, 93200, 93210, 93240, 93380, 93430, 93450, 93800,
  • AKP Saint-Ouen Paris: 75008, 75017, 75018,
  • ACP Rungis: 91160, 91200, 91260, 91300, 91320, 91420, 91430, 91550, 91973, 92120, 92140, 92160, 92170, 92220, 92240, 92260, 92290, 92320, 92330, 92340, 92350, 94110, 94150 94230, 94240, 94250, 94260, 94290, 94310, 94320, 94390, 94480, 94550
  • Monaco: 98000

This acceptance freeze does not affect international letter mail, Warenpost and Päckchen shipments (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Italy:
At this time, delivery of DHL Europaket items is not possible to the following areas in Italy:

Medicina (40059), Ariano Irpino (83031), Polla (84035), Sala Consilina (84036), Atena Lucana (84030), Caggiano (84030), San Lucido (87038), Montebello Ionico (89064), Caulonia (89041)

Japan:
Until further notice, merchandise shipments to Japan (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Luxembourg:
Delivery of DHL Europaket items is now possible again in Luxembourg.

Please refer to the current information on delivery to business addresses outside Germany.

New Zealand:
Until further notice, merchandise shipments to New Zealand (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Portugal:
At this time, delivery of DHL Europaket items is not possible to the following areas in Portugal: 3880-XXX to 3885-XXX

Singapore:
Until further notice, merchandise shipments to Singapore (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).

Switzerland
Swiss Post has informed us that the maximum dimensions for the shipment of bulky goods have been reduced with immediate effect.

  • Max. dimensions: 150 cm x 80 cm x 60 cm
  • Max. weight: 30 kg

Shipments in excess of the maximum dimensions and maximum weight requirements shall be returned to sender by Swiss Post.

Our delivery partner has also informed us that with immediate effect and in compliance with the recommendations of the Swiss authorities, COD (cash on delivery) fees will no longer be collected. Until further notice, please do not send COD (cash on delivery) shipments to Switzerland; all parcels sent to Switzerland with the COD service will be returned subject to charge. Please note that we are not liable for COD shipments assigned to us in Switzerland that are not clearly labeled or identifiable as such and as a result, not recognized as a COD item and not returned; in such cases, the item will be delivered without collection of the COD fee.

USA:
At this time, transport capacities to the USA are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.

  • It is still possible to send letter mail items (documents) to the USA.
  • Warenpost and Päckchen products are no longer available for shipment to the USA until further notice.
  • For private customers: Effective April 1, 2020, the only option available for sending parcels to the USA will be via the Premium service.
  • For business customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 16 will be applied to each parcel.

For the following destinations, shipping and pick-up of items is currently not possible due to routing/delivery restrictions in the respective target destinations:

  • Antigua and Barbuda
  • Equatorial Guinea
  • Aruba
  • Bahamas
  • Bermuda
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Botswana
  • Brunei Darussalam
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • Colombia
  • Congo
  • Congo, Democratic Republic of the
  • Cuba
  • Curaçao
  • Djibouti
  • Ecuador
  • Eswatini (Swaziland)
  • Fiji
  • French Polynesia
  • Gabon
  • Ghana
  • Grenada
  • Guinea-Bissau
  • Honduras
  • India
  • Iran
  • Ivory Coast
  • Jamaica
  • Korea, Republic of
  • Kuwait
  • Laos
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Maldives
  • Mauritania
  • Moldovia
  • Mongolia
  • Montenegro
  • Morocco
  • Myanmar
  • Namibia
  • New Caledonia
  • Nicaragua
  • Niger
  • Nigeria
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Rwanda
  • Samoa
  • Senegal
  • Sierra Leone
  • Somalia
  • South Africa
  • Sri Lanka
  • St. Helena/Ascension/Tristan da Cunha
  • St. Kitts and Nevis
  • St. Lucia
  • Sudan
  • Suriname
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Tuvalu
  • Uganda
  • Vanuatu
  • Wallis and Futuna
  • Western Sahara
  • Zimbabwe

Please note that any items addressed to these destinations will be returned to the sender.