{"id":8722,"date":"2018-03-28T23:49:40","date_gmt":"2018-03-28T21:49:40","guid":{"rendered":"http:\/\/kletterretter.shop\/?page_id=8722"},"modified":"2026-02-01T15:29:31","modified_gmt":"2026-02-01T14:29:31","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.kletterretter.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<h2>General terms and conditions<\/h2>\n<p><strong>General Terms and Conditions of KletterRetter GmbH for Consumers<\/strong><\/p>\n<p><strong>1. Scope  <\/strong><br \/>\nThese General Terms and Conditions apply to all contracts concluded between KletterRetter GmbH and consumers within the meaning of Section 13 of the German Civil Code (BGB) via our online shop.<\/p>\n<p><strong>2. Conclusion of Contract  <\/strong><br \/>\nThe presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.<\/p>\n<p>The customer submits a binding offer by completing the ordering process and activating the corresponding button. This applies both to the regular checkout process and to the use of express payment services such as PayPal, Google Pay, Link or comparable payment methods.<\/p>\n<p>The contract is concluded upon our explicit order confirmation or dispatch of the goods. An automatically generated order confirmation does not constitute acceptance of the contract.<\/p>\n<p><strong>3. Storage of Contract Text  <\/strong><br \/>\nThe contract text is stored by us. The order details and these Terms and Conditions are sent to the customer by email.<\/p>\n<p><strong>4. Prices, Shipping Costs, Withdrawal  <\/strong><br \/>\nAll prices are final prices and include statutory value added tax.<br \/>\n<a target=\"_blank\" href=\"https:\/\/www.kletterretter.com\/en\/shipping-costs\/\">Shipping costs<\/a><\/p>\n<p>In the event of withdrawal, the customer bears the direct costs of returning the goods.<br \/>\n<a target=\"_blank\" href=\"https:\/\/www.kletterretter.com\/en\/right-of-withdrawal\/\">Right of withdrawal<\/a><\/p>\n<p><strong>5. Delivery  <\/strong><br \/>\nDelivery times are specified in the respective product description. If a product is unavailable, we will inform the customer without delay. Any payments already made will be refunded.<\/p>\n<p><strong>6. Payment Terms  <\/strong><br \/>\nAvailable payment methods are displayed during the ordering process. The invoice amount is due immediately upon conclusion of the contract unless another payment period has been agreed. We reserve the right to exclude certain payment methods. When using external payment service providers, their terms and conditions apply in addition.<\/p>\n<p><strong>7. Warranty  <\/strong><br \/>\nStatutory warranty rights apply.<\/p>\n<p><strong>8. Liability  <\/strong><br \/>\nWe are liable without limitation for intent and gross negligence. In cases of slight negligence involving a breach of essential contractual obligations, liability is limited to foreseeable damages typical for the contract. Liability for damages resulting from injury to life, body or health remains unaffected.<\/p>\n<p><strong>9. Data Protection  <\/strong><br \/>\nFurther details can be found in our privacy policy:<br \/>\n<a target=\"_blank\" href=\"https:\/\/www.kletterretter.com\/en\/privacy-policy\/\">Privacy policy<\/a><\/p>\n<p><strong>10. Online Dispute Resolution  <\/strong><br \/>\nThe European Commission provides a platform for online dispute resolution:<br \/>\n<a target=\"_blank\" href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a><br \/>\nWe are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.<\/p>\n<p><strong>11. Applicable Law  <\/strong><br \/>\nGerman law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>General terms and conditions General Terms and Conditions of KletterRetter GmbH for Consumers 1. Scope These General Terms and Conditions apply to all contracts concluded between KletterRetter GmbH and consumers within the meaning of Section 13 of the German Civil Code (BGB) via our online shop. 2. Conclusion of Contract The presentation of products in [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8722","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General terms and conditions - KletterRetter - Skincare, Chalk &amp; Tape for climbers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kletterretter.com\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions - KletterRetter - Skincare, Chalk &amp; Tape for climbers\" \/>\n<meta property=\"og:description\" content=\"General terms and conditions General Terms and Conditions of KletterRetter GmbH for Consumers 1. 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